“Our products are easy to work with, long-lasting and meet the highest standards. The same is true of our service. We support contractors on site, provide advice for individual jobs, and train partners and customers.”
Patrick O. | Applications Engineering
Basic work
A product is only as good as the service supporting it. It is the basis of customer loyalty and high-quality products. We will work closely with you, with our comprehensive services and dynamic quotations, to ensure you are able to offer the very best to your customers.
Application engineering demonstrates how to lay a floor.
Consultation work
Whether guaranteeing comprehensive customer service, managing complaints, corresponding directly with customers, or working on committees, our application engineering is in constant demand as a vital interface and ensures that we not only have happy customers but that we also produce the best results, consistently. It is not without reason that we received awards for our outstanding customer service in 2016 and 2017.
From installation instructions to special and individually tailored adhesive and cleaning (agent) recommendations– we have everything you need. If not, we will work with you to find the perfect solution. On request we can also send application engineering videos on specific subjects.
On site, by telephone or in writing, we are always there when there are questions or challenges. With individual assembly recommendations, installation aids, adhesive recommendations and much more. Because we care about satisfied customers, happy architects and fully informed contractors. Of course, we are also happy to correspond with legal teams, experts and our network of partners.
Whether it’s a new development or a thorough inspection of product quality, we leave nothing to chance. That’s why every aspect of our business, from R&D, product management and sales, to our laboratory, quality assurance and, of course, manufacturing, is working ever more closely together. This is how we guarantee optimum product quality. Always.
Preventive consultations with architects, planners and developers on initial contract preparation
We ensure that you can concentrate on the essentials by producing requirements profiles for special uses, as well as documentation, installation and joint plans as well as design proposals where required. It goes without saying that we will help, whatever the problem. And if we cannot provide you with a suitable solution ourselves, we can refer to our extensive network of experts within the field.
You don't have to have an answer to everything, but you should know the right contact person for every question. There may well be questions that we ourselves cannot answer, however we can help by referring you to our constantly growing and extensive network of experts within the field. We have partners from industries for the best choice in adhesives, effective after-care products, suitable profile and wall closure systems as well as seals, tools and inspection devices or highly qualified experts and experienced test institutes. We have the right partner for everything – and if we don’t, we will find one.
We are also always there for you on site. With deadline coordination, installation training and professional documentation, we ensure that your project is implemented both quickly and precisely.
We coordinate all important appointments, consult directly with the relevant site manager and take care of damage mitigation measures. It also goes without saying that we are also happy to negotiate and develop target-oriented proposals for solutions. Every complaint that is resolved in a non-bureaucratic manner presents the opportunity to forge an even stronger link with our customers.
Personally, tailored tender documents – we offer advice and deal with all necessary tasks for your tender, including tenders for cleaning arrangements and contract cleaning. Don't hesitate to get in touch.
The best preparation
Whether internal or external - we plan your seminar. Professionally and individually tailored to your requirements. Together, we will produce an itinerary and the outline programme using our event management system and prepare the event. This includes preparation of the seminar room, procurement of materials and associated disposal and follow-up work.
Come and have a more detailed look by completing a training programme at our plant in Augustdorf, including a variety of theoretical elements and intensive practical exercises and, of course, exciting visits to our plants in Detmold and Augustdorf. Or we could come to you. Whether training customers and partners, completing specialist seminars for architects, or at events, we will show you how it's done. We are happy to prepare specialist presentations together with you for various specialist committees, bodies and associations.
With more than 30 training programmes each year (in-house and many external training events), we know what is important and where the challenges often lie. We can identify your specific requirements and queries. The perfect way to ensure you make best use of our products. An experience that’s worth it – for us and for you.
Training sessions and seminars at Windmöller: practical and down to earth.
